Delivery
Where do you deliver?
We deliver fresh plants across Sydney metropolitan areas. For delivery outside Sydney metropolitan areas, please contact us before ordering to discuss availability, delivery costs and timeframes.
How much does delivery cost?
Standard delivery is free on orders $260 and over to eligible postcodes in our Sydney Metro service area. For delivery outside this service area, please contact us before ordering to discuss availability, delivery costs and timeframes.
How long does delivery take?
Sydney metropolitan delivery takes 1–7 business days from placing your order, including order processing. We'll notify you when your order is on its way.
How are the plants packaged?
All plants are carefully packed to ensure they arrive healthy and undamaged. We use protective packaging designed specifically for live plants.
Plants & Care
Are your plants healthy and ready to grow?
Yes — all plants are sourced fresh and inspected before dispatch. We stand behind the quality of every plant we sell.
Do you sell pet-friendly plants?
Yes! Browse our Pet Friendly Plants collection for non-toxic varieties safe for cats and dogs.
What plants are good for low light rooms?
Check out our Low Light Indoor Plants collection — perfect for apartments, offices and rooms with limited natural light.
Do you have plants for beginners?
Absolutely. Snake Plants, Pothos and ZZ Plants are great starting points. Browse our Indoor Plants collection and filter by beginner-friendly.
Orders & Returns
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. We'll do our best to accommodate changes before dispatch.
What if my plant arrives damaged?
If your plant arrives damaged, please email us at info@potify.net.au within 48 hours of delivery with photos and we'll make it right.
Do you offer refunds?
We assess refund and replacement requests on a case-by-case basis. Please contact us within 48 hours of receiving your order if you have any concerns. These reporting requests do not limit your rights under Australian Consumer Law.
Still have questions?
We're happy to help! Contact us here or email info@potify.net.au and we'll get back to you within 24 hours.