Refund policy

Potify – Return & Refund Policy (Plants)

Live Plants

Because plants are living products, returns are generally not accepted for change of mind.

However, we will assist customers if:

• The plant arrives damaged
• The plant arrives dead or severely unhealthy
• The wrong product was sent

Please email info@potify.net.au within 48 hours of delivery and include clear photos of the plant and packaging.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law, including if you report an issue after 48 hours.

If approved, Potify may offer:

• A replacement plant, or
• A store credit, or
• A refund where appropriate.

Customer Responsibility

Plants are living organisms and their health depends on proper care after delivery.

Potify cannot accept responsibility for plant health issues caused by:

• Incorrect watering
• Lack of sunlight
• Environmental conditions
• Repotting or transplant shock

Shipping Damage

If a plant is damaged during delivery:

1. Please contact us within 48 hours of receiving your order
2. Send photos of the plant and packaging
3. Our team will assess and provide a replacement or credit.

Pots & Accessories

Non-living products such as:

• plant pots
• tools
• accessories

may be returned within 14 days if unused and in original packaging.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Refund Processing

Approved refunds will be processed to the original payment method within 30 business days